Subject Matter Expert

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

**Why join us?**
- Asset Servicing (AS) team is part of the Investment operations functions under Securities Services. AS team processes all voluntary and mandatory corporate action (including Income processing) across various UK, Europe and MENA jurisdiction. The department is also responsible for data validation for Equity and UK income collectives. Team is divided into mainly three sub-groups - COAC team (processes all voluntary & mandatory corporate action), Income processing team (processes Income for Dividend, Coupon interest payment & Pool factor processing) and Income Data Services team (validates corporate action for Equity and UK Income collectives).

**The Opportunity**:

- To assist the Manager Operations in the delivery of services to assigned clients, in particular Income and Corporate Actions, all within agreed quality, timing and output targets.

**Impact on the Business/Function**
- To support rollout of new products/ activities within Income.
- Engage and drive efficiencies and business solutions through automation and be an agent of change. Assist and participate in the deployment of defined business solutions to remove manual processes.
- Active participation and support of migration / re-migration of funds.
- Support department initiatives, regulatory, compliance and reduce risk.
- Formulate and implement robust control mechanism to eliminate risk (if any)

**Customers / Stakeholders**
- Review the Postings/Packs and ensure all downstream/ BP queries are responded in a timely manner.
- Perform maker activities as and when required.
- Handovers are in place and all files are checked and there is an Escalation Matrix in place and followed diligently.
- Act as the primary contact for Country Office and downstream teams in relation to any query related to reconciliation/posting.
- Act as a backup for the Manager in his absence and manage operations.
- Develop and maintain relationships with internal customers & business partners through timely communication and BAU Calls.

**Leadership & Teamwork**
- Ensure continuous process related updates are cascaded to the fund administrators on an on-going basis.
- Undertake/conduct trainings/cross training for all staff including existing and new staffs and monitor the same in an ongoing basis.
- Perform any additional responsibilities that may be required by the Supervisor in support of the on-going management and development of the division.
- Perform UAT testing as and when required.
- Being proactive in identifying root cause for process related challenges and share qualitative resolution.
- Be flexible to adopt in different working environment with counter parts across the globe.
- Responsible for improving the team’s overall quality, productivity and communication.
- Contribute towards building an enthusiastic and motivated team
- Demonstrate HSBC Group Values and principles

**Operational Effectiveness & Control**
- To maintain HSBC internal control standards and support internal/external reviews including the timely implementation of audit points.
- Ensure Income operating procedure is followed with management and assessment of risks (if any)
- Identify and reduce manual processes for enhanced operational control.
- Updating all MIS/trackers as required by the process.
- Enhancements to Job-Aid Matrix, SOP, process notes, checklists, KPI and internal processes as and when required.
- Complete all Mandatory trainings as and when required and IOC for captured roles.
- Ensure timely follow up on the open & outstanding issues that hinder the valuation. Ensure, Escalation Matrix is followed as per agreed for both BP & SSO Kolkata

**What you’ll do**:

- The working environment is very professional and the incoming individual will have to meet the work related challenges with the same zeal. To ensure that individuals are able to perform at the desired level, there will be process training & necessary guidance provide by the Line Manager on an ongoing basis.
- Located in HSS, GBM Kolkata City office.
- Role will be of individual contributor nature and will not have team reporting to the role.
- The role will interface with all other HSS Departments and with HSBC global offices as appropriate.
- Role will require deputizing for the Manager whenever required.
- The role will require technical excellence to achieve target