Voice Process Executive

2 days ago

Perungudi Chennai Tamil Nadu, India ACSASS Full time

Job description

**Job Title**: Process Associate (International Voice Process)

**Job Summary**:
**Key Responsibilities**:

- Handle international calls from US and UK clients related to medical claims
- Provide excellent customer service, resolving client queries and concerns
- Accurately process medical claims, ensuring timely and efficient resolution
- Collaborate with cross-functional teams to resolve complex claims issues
- Maintain accurate records and documentation of client interactions and claims processed
- Participate in quality improvement initiatives, contributing to the development of best practices

**Work Schedule**:

- Night shift
- Alternate Saturdays
- First 7-10 days: Training period (may require flexibility in schedule)

**Requirements**:

- Bachelor's degree in any discipline
- 0-2 years of experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to work in a night shift with alternate Saturdays
- Proficiency in English (written and spoken)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- US shift

Supplemental Pay:

- Shift allowance

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift

Work Location: In person

**Speak with the employer**
+91 8122578080

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