Coordinator - Customer Operation

1 week ago

Thane, India Bayer Full time

**Coordinator - Customer Operation**

**POSITION PURPOSE**:
To ensure seamless & efficient execution of the O2B operations including resolution of customer requests. Focus on adapting new processes and technology to deliver best in class services and enable business targets achievement.

**YOUR TASKS AND RESPONSIBILITIES**:
**Order management**
- Create /change orders received from CI via Chatter
- Initiate approval requests/ workflows to overcome various blocks (pricing, credit set up in system)

**Order fulfillment, Sales Returns and Billing**
- Execute and monitor transactions to enable delivery of product and billing
- Submit details in workflows for sales return
- Create return orders and issue CNs
- Help resolve queries related to order/invoices

**Inter party transfers**
- Execute transactional reconciliation for dealer-to-dealer transfer
- Complete order creation and delivery transactions in SAP

**Execute all non-immediately resolvable customer requests**
- Provide assistance with resolving any customer requests relayed by CI (e.g. order changes, etc.), engaging other internal functions as needed (e.g. Credit Management, Planning)
- Execute transactions associated with complaints/ queries related to order invoices and returns, including investigating and resolving requests in the system

**Others**
- Ensure compliance throughout processes

**WHO YOU ARE**:

- Any graduate
- 2+ years of operational experience in Customer Services, Supply Chain preferred
- Key skills: customer focus, results orientation, collaboration, agility
- Knowledge of SAP SD module and MS Office is must
- Good communication skills
- Good in English and regional language

Bayer is an Equal Opportunity Employer/Disabled/Veterans**Application Period**:

- Please define**Reference Code**:

- 494661**Division**:

- Crop Science**Location**:

- India : Maharashtra : Thane**Functional Area**:

- Supply Chain Management**Position Grade**:

- E8-E9**Employment Type**:

- Regular**Work Time**:

- Please define**Contact Us**
- Address- Telephone- E-Mail**Bayer House, Central Avenue Hiranandani Estate, Thane West - 400607**

** +91-XXXXXXXXXX

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