Classroom & Beat Trainers for a Luxury Retail Client

5 days ago

New Delhi, India Centum Learning Full time

Location(s)
New Delhi & Mumbai
Position(s)
2
Job Type
Trainer
Salary
As per industry standards
Position Summary

The Role is developed to serve the client with various Products & Skill set training delivery. This role, working closely with Zonal business team, is accountable for ensuring that Quality delivery and self KPIs are managed and improved. Identify critical opportunities for improvement within the various parts of the organization, and enable addressing the same. Be the custodian of the customer, within the organization, in terms of facilitating action on VoC to enhance customer experience.

Key Responsibilities
Should be aligned with the Zone and have strong relationship with the stake holders at the zone
Create Pre Journey plan in consent with the Stake holders
Work on the Identified stores and increase the productivity as compared to previous month
Should execute 24 Training Man Days every month
Create Daily Reporting in the Training Portal
Focus on working with Individual to enhance performance.
Post Training reports to be shared within 24 hours of the batch completion
Market Challenges to be shared regularly
To keep oneself updated with the latest Products, Processes
To have effective & Quality Training Delivery for every single training program
Trainer Audit Score to be >=4.0 out of 5
Mapping Productivity of the Trained Sales Role holder and measuring the Impact
Critical Behavioural Competencies Required
Effective Training Delivery
Business Acumen
Customer Focus
Basic Data Analytical Skills
Drive For Results
Functional Excellence
People Development
Taking Ownership
Strong English Communication Skills
Should be a team Player
Critical Functional Competencies Required
Advanced English Communication Skills
Should at least be a graduate
Should have worked with retail industry for at least 1 years
Should have worked with a Training Organization as a Sales/Behavioral/Product/Process trainer
Knowledge of Excel, PowerPoint Skills
Know-how of latest technology updates and new innovations

To apply, please fill the form below.

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