Customer Service Representative

Designation: Executive-Pre Sales Experience: O to 3 Years Qualification: Graduate in any Discipline

Department: Sales & Marketing

Future Career Plan Role: Real Estate Sales Consultant

Job Location: Ahmedabad, Gujarat

Position Overview: The Real Estate Pre-Sales Executive plays a pivotal role in the real estate sales process by engaging potential clients and guiding them through the initial stages of property purchase. This position requires a strong blend of interpersonal skills, market knowledge, and a passion for exceeding customer expectations. The Pre-sales Executive will be working on sophisticated CRM software like Sales Force and will serve as the bridge between clients and the sales team, fostering positive relationships and facilitating a seamless transition from interest to purchase.

Key Responsibilities:
Client Engagement:
Initiate and maintain contact with potential buyers who have shown interest in the real estate offerings.

Property Presentation:
Present property features, benefits, and value propositions to potential clients in a clear and persuasive manner.

Conduct property tours and showcase model units or layouts to help clients visualize their potential investment.

Needs Assessment:
Listen actively to client preferences, requirements, and financial constraints to recommend suitable properties.

Understand clients' lifestyle, family needs, and long-term goals to tailor property options accordingly.

Market Knowledge:
Stay updated on real estate market trends, property values, and competitive offerings in the area.

Provide clients with insights on property appreciation potential and investment opportunities.

Collaboration:
Liaise with the sales team to ensure smooth handover of potential buyers for further negotiations and closing.

Collaborate with marketing teams to align pre-sales efforts with marketing campaigns and promotional activities.

Relationship Building:
Nurture relationships with potential clients, maintaining regular communication and addressing their queries promptly.

Build rapport to establish trust and credibility, enhancing the overall customer experience.

Documentation and Reporting:
Maintain accurate records of client interactions, inquiries, and preferences in the CRM system.

Generate reports on pre-sales activities, conversion rates, and feedback to contribute to sales strategy improvements.

Customer Feedback:
Solicit feedback from potential clients regarding property presentations, pricing, and overall experience.

Convey feedback to relevant teams for continuous improvement in property offerings and services.

Qualifications and Requirements:
Bachelor's / Master’s degree in Business, Marketing, Real Estate, or a related field

Strong interpersonal and communication skills, with the ability to engage and connect with diverse clientele.

Results-oriented mindset with a demonstrated ability to meet and exceed targets.

Detail-oriented with excellent organizational and time management skills.

Professional demeanour and a customer-centric approach.

CTC Offered: 3.0 LPA + Performance Based Incentives

The role of a Real Estate Pre-sales Executive is vital in creating positive first impressions for potential buyers and setting the foundation for successful property transactions. This position requires a proactive approach, strong market knowledge, and exceptional communication skills to guide clients toward making informed real estate investment decisions.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹21,500.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you comfortable with working on Sat-Sun? ( holiday will be Mon-tues) (6weekoff/month)
- Are you comfortable with inhand salary of 21k? (25k ctc /month)

**Education**:

- Diploma (preferred)

**Language**:

- English (preferred)

Work Location: In person