Customer Service

1 week ago

Gurgaon, India AWE-INSPIRING PRODUCTS AND SERVICES PRIVATE LIMITED Full time

**Role & Responsibilities**:

- Engage with customers via chat platforms and respond to their inquiries, concerns, and requests in a timely manner.
- Provide accurate and detailed information about products, services, and company policies to assist customers effectively.
- Resolve customer issues and complaints by identifying the problem, offering appropriate solutions, and following up to ensure customer satisfaction.
- Proactively identify opportunities to upsell or cross-sell products and services to customers when appropriate.
- Maintain a professional and courteous tone while interacting with customers, ensuring a positive customer experience.
- Document customer interactions, inquiries, and resolutions accurately and comprehensively in the designated systems.

**Qualifications and Skills**:

- Excellent written communication skills with strong grammar, spelling, and punctuation.
- Previous experience in customer service, preferably in a chat-based or online support role.
- Ability to type quickly and accurately while maintaining a conversational tone.
- Empathy and patience to understand and address customer concerns effectively.
- Strong problem-solving skills with the ability to think quickly and find appropriate solutions.
- Ability to multitask and manage multiple chat conversations simultaneously.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work (preferred)

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