Cash Applications Spa

1 week ago

Tiruchchirappalli, India Capgemini Full time

Codes and clears deductions
- Researches more complex disputes and deductions for validity. Researches root cause of deductions and disputes and recommends/supports permanent resolution of similar exceptions by type, customer, business unit etc.
- Raises credits for valid queries
- If deduction is invalid, provides proof to support collection efforts
- Reconciles complicated accounts
- Escalates problem accounts
- Identifies frequently occurring deductions and disputes and identifies the root cause of these issues
- Has good knowledge of the process, policies and desk top procedures within their engagement
- Follows control and compliance regulations
- Has knowledge of the client’s business area they support
- Ensures control and compliance regulations are followed

**Primary Skills**:

- Displays a developing understanding of Capgemini, the way we do business, the technologies involved and operational processes & procedures we recommend based on our assets, like DGEM
- Identify simple ideas that add value to day-to-day operations or tasks and makes improvements to process within own area of remit
- Have excellent command of the functionalities of the technology used for the delivery of services in the specific client context
- Have general knowledge of CG Platforms approach and the Automation Drive Suit and DGEM Tech and can recommend ways to automate core tasks

**Secondary Skills**:

- Be familiar with standard analysis tools/techniques
- Look for and gather key data and conducts a structured analysis
- Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching
- Understand that individual performance (efficiency and effectiveness) impacts the performance of the overall engagement
- Understand KPI measures and their basic impact on profitability

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