Cash Applications 14 to 16 Years Trichy

3 days ago

Tiruchchirappalli, India Capgemini Full time

Responsible for service delivery of the areas assigned.
- Strategic planning and growth of the Domain.
- Responsible for ensuring smooth ramp-up in the process.
- Responsible as Escalation Point for key service outcomes and issue resolution.
- Responsible for developing and maintaining relationship with senior client executives.
- Performance management of team. Set goals for the team and conduct regular reviews and provide feedback.
- Secondary Appraiser for the Team Managers along with the Unit Managers who are the Primary Appraisers.
- Responsible for training needs identification of team and working with KM team to ensure that individual team members soft skill, technical skills and Certification needs are addressed and tracked.
- Work with the transitions and project management teams in ensuring specific task based implementations are accomplished as per the project plan.
- The role holder must comply with all the Quality Management System (QMS), Business Continuity Management System (BCMS) and Information Security Management System (ISMS) requirements and guidelines of the organization.

**Primary Skills**:

- Prior experience of managing a contract of 80-100 resources in the area of O2C.
- Conduct regular operations review meetings with various stake holders.
- Work Experience: 14+ Years of Industry Experience.
- Excellent knowledge End to End O2C process.
- Responsible for alignment of processes within the Domain.
- Responsible for profitability of the contract.
- Responsible for delivery excellence in the process.

**Secondary Skills**:

- Strong People and Project Management skills and transition.
- Strong delivery skills especially with complex engagements.
- Excellent communication, negotiation and presentation skills
- Stake holder / customer management.
- Ensuring right and adequate rewards and recognition reaches high performers in the team as well as provide excellent working atmosphere for both personal and career growth for the team.
- Responsible for maintaining high employee satisfaction and employee morale.

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