Customer Service Trainer

5 days ago

Mumbai, India place8 Full time

**Customer Service Trainer Job Duties**

A customer service trainer typically has a wide range of responsibilities, which can include:

- Developing and delivering training programs to new hires on topics such as customer service principles, communications skills, conflict resolution, and stress management
- Developing and implementing training plans to improve employee performance in specific areas such as telephone etiquette, conflict resolution, or customer service skills
- Conducting interviews to determine employee aptitude for the position, including skills, experience, personality traits, and motivation
- Establishing training objectives and designing training programs to address them, using a variety of instructional methods including classroom instruction, field instruction, computer-based instruction, and hands-on practice
- Conducting performance evaluations to assess the effectiveness of the training program, including determining whether employees have applied the new skills in their work environment
- Planning, organizing, and conducting training sessions for employees in various departments within an organization, including in-service training for existing employees and new hire orientation for new hires
- Conducting post-training evaluations to assess the effectiveness of the training program, including determining whether employees have applied the new skills in their work environment
- Evaluating the results of training programs to assess whether objectives were met and whether additional training is needed
- Preparing reports summarizing the results of training programs,

**Job Types**: Full-time, Permanent

**Salary**: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Trainer: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 8657276293

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