Process Associate

8 hours ago

Mohali Punjab, India i3synergist Full time

**Preferred Experience**: 2-6 years

**Key job accountabilities**:

- Responsible for attending patient calls and answering patient queries.
- Communicate respectfully and politely with all patients.
- Developing and maintaining a detailed call database.
- Professionally handle all inbound calls and resolve queries as per TAT guidelines.
- Responsible for making outbound calls as required.
- Perform script (with necessary adjustments as required) to ensure consistency of customer/patient queries.
- Experience on Data Entry, Patients Collections, Charges, Denials, Rejections, Eligibility verification, Insurance Processing, Payment Posting, Customer Service duties will be big plus.
- Answering patient calls as required and providing faster resolutions.
- Should be comfortable with voice process.
- Relevant experience in a USA health care medical billing or RCM office capacity with related job duties and responsibilities.
- Experience of QA/Audits and Team management, client interaction/client account management will be big plus.
- Must have at least 2+ year experience in patient calls. Physician billing; specifically, chiropractic, mental health, behavioral health, nephrology etc.
- Understand CMS-1500 and UB-04 claim formats. Typing speed, at least 45 WPM.
- Third party payer requirements. Account management experience will be a big plus.
- Must have knowledge of medical billing software, preferably Kareo, Therapy Notes, Simple Practice, YouthCare, Theranest or any other similar.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Monday to Friday
- Night shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Patient service: 2 years (required)

**Language**:

- fluent English (required)

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