Process Associate

4 days ago


Mohali Punjab, India Quantus Freight Solutions Pvt Ltd Full time

**Process Associate**

**Mohali Punjab**

**Night shifts (US timings)**
- Required Good communication skills*

Key Responsibilities**:

- Handle and resolve customer complaints, providing appropriate solutions and alternatives.
- Follow up with customers to ensure their issues are resolved.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Benefits**:

- Food provided
- Leave encashment

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

**Experience**:

- International voice process: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9779996738


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