Customer Support Executive

7 days ago

Indira Nagar Bengaluru Karnataka, India Riverleaf Technology Pvt Ltd Full time

.
Objective of the company
- Our Growing Company is in need of Fresh and experienced young talents

who are aspiring to be Resourceful product executive who can perform in our company to increase

profit levels to meet short term and long-term goals and who can study the demand trends in

markets, identifies potential customers, reviews competitors’ initiatives and develops pricing

strategies. The product executive must communicate with people outside the company and

establishes relationships with business partners. The product executive must think creatively and

makes decisions.

FOLLOWING ARE THE DETAILS OF RECRUITMENT:
- CUSTOMER SUPPORT EXECUTIVE RESPONSIBILITIES INCLUDE:

- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunctions

JOB BRIEF:

- Languages
- English, Kannada, Hindi, Telugu and Tamil. (Max 2 languages)
- Educational Qualification
- Any Graduates.
- Shifts-Rotational Shifts
- Work Location
- Onsite Project (Includes Accommodation, food, visa and travelling

expenditure)
- Salary CTC- As per market standards.
- Should have a passport and double vaccinated certificate.

RESPONSIBILITIES:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenario

impersonating users)
- Update our internal databases with information about technical issues and useful

discussions with customers
- Monitor customer complaints on social media and reach out to provide assist
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Requirements and skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills

Multi-tasking abilities

**Job Types**: Full-time, Permanent, Fresher

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Digital marketing: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person

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