Semi Ca

2 weeks ago

Bengaluru Karnataka, India Cleartax Full time

ID: 1433 | 1-2 yrs | Bengaluru | careers
- **About Clear**

**The journey of simplicity throughout the last decade, Urged us to make things clear so that it's easier done than said.**

Clear today is India's leading fintech SaaS platform, serving 3K+ enterprises, 6L+ SMEs, and 5M+ individuals, with our ITR, GST, e-Invoicing products, and more. While the journey has not been easy, it has been transforming.

Founded in 2011, the decade-long journey of ClearTax defines growth. Starting with just 3 tech products related to tax and filing, we now build mobile and web-based SaaS products for invoices, taxes, payments, and credit and augment them with strong advanced analytics and artificial intelligence. We are also a Series C-funded startup with a strong team of 1000+ members, and as we continue to evolve into a world of new-financial solutions, we're looking for individuals with perspectives to join our team.

About the Role

As an GST Expert in the Customer Success Team, You will leverage your expertise on the GST domain and understanding of our product/service offerings to provide effective support and guidance to customers, and ultimately drive greater customer satisfaction, retention, and revenue growth for the company.

What will you do
- Manage the entire customer lifecycle for LC and VLC clients - onboarding, planning and implementation, deployment and ongoing usage
- Proactively connect with senior executives at the customer end to understand challenges faced by them
- Solve problems for customers (via our product) on GST / e-invoicing / Integration / Max ITC and various other product
- Drive product adoption and ensure exceptional user experience
- Develop and execute Client specific Quarterly Business plans to enable KAM/Sales to cross-sell and improve value delivery to clients
- Develop an understanding of client business and processes and help in optimizing the usage of Clear Products more efficiently to drive value

What will make you successful?

You should be a Semi CA and have deep understanding on GST domain.

Your people-centric approach and the ability to thrive in a fast-paced environment will see you succeed in this role.

You must have great communication and presentation skills.

You must show a deep understanding of customer problems and collaborate with internal stakeholders to keep our customers satisfied at all times.

You should be good at Problem-solving and driving change management working with client teams.

Great to have
- Experience GST filing through the government portal
- Strong program management skills

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