Customer Care

1 week ago


Kolkata West Bengal, India Work Panda Cooperation LLP Full time

**Key Responsibilities**:

- **Customer Support**:

- Provide accurate and timely information regarding products, services, and policies.
- Handle customer queries, complaints, and feedback professionally.
- **Problem Resolution**:

- Resolve customer concerns efficiently, escalating complex issues to the appropriate departments when necessary.
- Follow up to ensure complete resolution and customer satisfaction.
- **Data Management**:

- Maintain detailed records of customer interactions in the CRM system.
- Ensure all customer information is up-to-date and handled with confidentiality.
- **Service Excellence**:

- Strive to meet or exceed customer expectations in every interaction.
- Offer personalized solutions and build rapport with customers.
- **Collaboration**:

- Work closely with other team members and departments to improve the customer experience.
- Participate in regular team meetings and training sessions.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹7,000.00 - ₹8,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

Work Location: Remote



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