Customer Care Executive

6 days ago


Kolkata West Bengal, India Amar Khamar Full time

**Key Responsibilities**:

- Handle inbound and outbound calls to assist customers with product inquiries, bookings, and follow-ups.
- Maintain and update customer data in the system.
- Address customer concerns and escalate issues to the team when necessary.
- Coordinate with product and logistic team to ensure timely delivery.
- Generate reports and provide updates to the team on service performance and customer feedback.

**Requirements**:

- Excellent written and verbal skills in Bengali, English and Hindi
- Prior experience in customer care preferred
- Strong interest in food, ingredients and cooking
- Excellent communication and interpersonal skills, problem-solving ability and strong service-orientation

Pay: ₹10,000.00 - ₹12,000.00 per month

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you interested in food, ingredients and cooking?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)
- Bengali (required)

Work Location: In person



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