
Customer Care Executive
6 days ago
**Key Responsibilities**:
- Handle inbound and outbound calls to assist customers with product inquiries, bookings, and follow-ups.
- Maintain and update customer data in the system.
- Address customer concerns and escalate issues to the team when necessary.
- Coordinate with product and logistic team to ensure timely delivery.
- Generate reports and provide updates to the team on service performance and customer feedback.
**Requirements**:
- Excellent written and verbal skills in Bengali, English and Hindi
- Prior experience in customer care preferred
- Strong interest in food, ingredients and cooking
- Excellent communication and interpersonal skills, problem-solving ability and strong service-orientation
Pay: ₹10,000.00 - ₹12,000.00 per month
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you interested in food, ingredients and cooking?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Hindi (required)
- English (required)
- Bengali (required)
Work Location: In person
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