Service Coordinator

4 days ago

Delhi Delhi, India Semco Infratech Pvt. Ltd. Full time

**Role Overview**:
We are looking for a proactive and well-organized Service Coordinator to manage internal coordination and ensure smooth communication between clients and departments. This role involves handling service queries, task allocation, report generation, and supporting finance and service teams in daily operations.

**Key Responsibilities**:

- Act as the primary point of contact for coordination between internal departments and clients
- Manage and resolve client queries efficiently using software
- Allocate service requests and tasks to the appropriate service engineers or teams
- Prepare and share quotations and invoices based on service reports and client requirements
- Coordinate with clients for payment follow-ups and outstanding dues
- Generate and maintain daily, weekly, and monthly reports for the service team’s performance and activities
- Maintain accurate records of service activities, schedules, and client communication

**Key Requirements**:

- Excellent communication and interpersonal skills
- Strong coordination and follow-up abilities
- Proficiency in Zoho FSM or similar service management software
- Good understanding of service workflows, invoicing, and reporting
- Proficiency in MS Excel, Word, and reporting tools
- Ability to multitask and work under pressure in a dynamic environment

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

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