Service Coordinator

2 days ago

Delhi, India DSS Imagetech Full time

WHY JOIN DSS GROUP? DSS believes in creating synergy between people and technology. We pride upon a stimulating work environment that brings out the best in you. 200+ Employees 450+ Products 13+ Cities Values Customer Engagement Intense engagement is the sole reason behind mutually profitable partnerships with our valued customers over decades. Integrity Ethical practices form the very foundation of our corporate being. Respect for People Our diverse employee population is one that recognizes individual excellence while encouraging teamwork. Innovation We are inspired by innovative and impactful technology solutions.

**Service Coordinator (CD) - Delhi (JID000071)**:
**Position Title: Service Coordinator**

**Base Location: Delhi**
**Division:

- **Clinical Diagnostics

**Key**Responsibilities**:

- Coordinate with vendors, principals, and logistics service providers for incoming and outgoing shipments.
- Coordinate with the Service Lead for all dispatches related to sites.
- Prepare accurate shipping and return documentation and ensure record maintenance for legal and audit compliance (including AWB, invoices, POs, PODs).
- Liaise with the accounts department regarding payments to vendors/principals and customs duty clearance.
- Manage inventory records, including processing unused spare parts returns and raising credit notes.
- Maintain AMC/CMC status and raise invoices accordingly; follow up on overdue payments and inform service engineers.
- Generate and compile reports such as service reports, spare parts consumption, and stock updates for internal and principal use.
- Track billing status and coordinate with accounts for advance or pending payments.
- Provide support during internal or statutory audits by coordinating with stores and accounts teams.

**Skills &**Competencies**:

- Strong coordination and communication skills.
- Excellent documentation and organizational abilities.
- Proficient in MS Office and service documentation tools.
- Familiarity with logistics/shipping processes.
- Knowledge of AMC/CMC billing and service operations is preferred.

**Qualification**:

- Graduate in any discipline (preferred: Logistics, Business Administration, or related field).

**Experience**:

- 3-6 years of relevant experience in service coordination or logistics handling.

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