Front Office Executive

2 weeks ago

Kochi Kerala, India Sree Gokulam Motors & Services Pvt Ltd. Full time

**Job Title: Front Office executive ( Female )**

**Job Summary**:
**Key Responsibilities**:

- Greet and assist customers, providing service information and updates.
- Schedule and confirm service appointments with accurate data entry.
- Handle customer complaints, ensuring timely resolution or escalation.
- Maintain up-to-date service records and ensure proper vehicle check-in documentation.
- Communicate vehicle status between customers and technicians.
- Ensure a clean, comfortable waiting area and assist customers during their stay.
- Coordinate billing and payment processing, ensuring accurate invoicing.
- Support service advisors and technicians with workflow coordination and customer handling.
- Ensure compliance with safety, cleanliness, and company standards.

**Requirements**:

- Excellent communication and customer service skills
- Basic knowledge of service operations and vehicle terminology
- Experience with appointment scheduling or front office management preferred
- Familiarity with billing/invoicing processes and service documentation

Pay: ₹13,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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