
End User Systems Administrator Ii
7 days ago
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a **IT End User Systems Administrator II** and help us do what we do best: propelling business forward.
**In this role, you will**:
- Manage user and computer accounts in Office365, Exchange, Active Directory, SCCM and JAMF
- Collaborate with IT team members from all Progress locations worldwide on complex IT projects and issues
- Recommend hardware and software solutions and participate in IT projects to evaluate, test, and implement these technologies
- Participate in the workstation lifecycle management -automated deployment of new systems, user profile migration, etc.
- Partner with the Communication Services team to resolve various network connectivity issues
- Provide IT support for company events and workshops
- Maintain a knowledge base of known issues, solutions, and best practices
- Document technical engineering procedures for use by other members of the IT team.
- Enhance users' experience by improving existing or introducing new systems and processes
**Your background**:
- Bachelor’s or Master’s degree in Computer science or Information technology
- At least 2-4 years of experience in the IT support field
- Strong client OS troubleshooting skills (Windows and macOS)
- Exceptional hardware knowledge
- Strong communication skills with the ability to tailor communication styles to different audiences
- Good understanding of networking basics like DHCP, DNS, IP subnetting, and Wi-Fi technologies
- Microsoft, Apple, Cisco, or similar industry certifications will be considered an advantage
- Experience with macOS, Microsoft Windows Server technologies (Active Directory, WSUS, WDS, SCCM, JAMF, Intune) or Virtualization technologies (Hyper-V, ESXi) will be considered an advantage
**Additional Info**:
- Opportunity to expand your IT knowledge and acquire Microsoft, Apple and other industry certifications
- Constant stream of IT challenges to solve, with the resources to solve them
- Chance to work with cutting-edge technologies
- Opportunity for professional growth
**If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and to enjoy**:
- 30 days of earned leave plus an extra day off for your birthday, and various other leaves like marriage leave, casual leave, maternity leave, and paternity leave.
- Premium group medical insurance for employees and up to 5 dependents, personal accident insurance coverage, and life insurance coverage.
- Professional development reimbursement.
- Interest subsidy on loans - either vehicle or personal loans.
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