Urgent Hiring for Tele Callers

**About Us**:
At **Ecosaver**, we are pioneers in delivering renewable and energy-efficient solutions, enabling Australia to transition towards a sustainable future. Our commitment lies in designing and implementing cutting-edge energy systems that optimize savings, minimize environmental impact, and uphold the highest standards of excellence.

With a focus on innovation and sustainability, we empower individuals and businesses to achieve energy independence while contributing to a greener planet.

**Be part of our mission** to redefine energy solutions and join a passionate team dedicated to making a difference. Together, let’s build a brighter and more sustainable tomorrow

**Key Responsibilities**
- Customer Interaction: Engage professionally with customers through inbound and outbound calls, delivering a courteous and helpful experience.
- Inquiries & Resolutions: Respond promptly to customer questions, providing accurate and effective solutions to meet their needs.
- Data Management: Maintain and update customer records in the database with precision, ensuring accurate information at all times.
- Follow-Up Service: Proactively follow up with customers to confirm satisfaction, address any concerns, and ensure closure on interactions.
- Sales Performance: Achieve and exceed sales productivity targets while maintaining a strong focus on customer satisfaction and relationship building.

**Qualifications**:

- **Educational Background**: Bachelor’s degree or equivalent qualification.
- **Professional Experience**: 1-3 years of experience in tele calling, ideally within an international (Australian) voice process.
- **Industry Knowledge**: Familiarity with renewable energy or energy services is advantageous.
- **Communication Skills**: Exceptional verbal communication skills, preferably with a neutral or Australian accent, ensuring clear and effective interactions.
- **Problem-Solving Ability**: Strong analytical and problem-solving skills, with keen attention to detail for accurate resolutions.
- **Stress Management**: Capability to handle high-pressure situations with composure and professionalism.
- **Flexibility**: Willingness to adapt to rotating shifts and support occasional weekend operations as required by the business.

**Skills Required**:

- **Effective Communication**: Strong verbal communication skills with active listening abilities to engage customers and provide tailored solutions.
- **Customer Service Orientation**: A customer-centric approach to delivering exceptional service, ensuring satisfaction and fostering long-term relationships.
- **Time Management & Multitasking**: Proficiency in managing time efficiently while juggling multiple tasks and maintaining productivity in a fast-paced environment.
- **Technical Proficiency**: Basic technical knowledge, with familiarity in using CRM tools for maintaining customer records and streamlining sales processes.
- **Cultural Awareness**: An understanding of Australian culture and communication style to better connect with customers and provide relevant, personalized interactions.

**Shift Timings**:
9:00 AM to 6:00 PM (AEDT Time Zone)

**What We Offer**:

- **Competitive Salary**: We offer a salary package that is aligned with industry standards, ensuring your hard work is rewarded.
- **Comprehensive Training & Development**: Access to ongoing training and professional development programs to enhance your skills and support your career growth.
- **Global Exposure**: Gain valuable experience working in a dynamic global work environment, with opportunities for personal and professional growth.
- **Onsite Opportunities**: We offer onsite work opportunities Australia, allowing you to be part of a collaborative team and contribute directly to our success.

**Screening Questions**:

- **Are you a degree holder?** (Y/N)
- **Can you join on short notice (1 week or 15 days)?** (Y/N)
- **Are you comfortable working onsite in Chennai?** (Y/N)
- **How would you rate your Australian accent?**
- (1) Excellent
- (2) Good
- (3) Fair
- (4) Poor
- **Are you able to handle pressure effectively?** Please provide an example of a situation where you successfully managed pressure.
- **Are you based in Chennai, or are you willing to relocate?** (Y/N)**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 27/01/2025