Customer Care Executive

4 days ago


Vaishali Ghaziabad Uttar Pradesh, India GENUS DEPARTMENTAL STORE Full time

Client Relationship Manager

Are you passionate about building relationships and guiding clients through life-changing processes? Join the #1 travel consultant and visa service provider, as a Client Relationship Manager (CRM) We’re looking for a dynamic individual who excels in client communication, thrives in fast-paced environments, and is dedicated to delivering outstanding service.

Experience - 0 to 2 years

Salary : 15k to 20k

Key Responsibilities:

- Serve as the main point of contact for clients, providing personalized support throughout their immigration journey.
- Build and maintain strong, trusting relationships with clients to encourage loyalty and referrals.
- Collaborate with internal teams to ensure client needs are met efficiently and accurately.
- Resolve client issues quickly, minimizing delays and ensuring a positive experience.
- Track client satisfaction, collect feedback, and recommend improvements.
- Identify opportunities to offer additional services based on client needs.

Qualifications:

- Bachelor’s degree in Business, Communications, or a related field.
- Proven experience in client relationship management, customer service, or a similar role.
- Strong interpersonal and communication skills.
- Ability to manage multiple cases and prioritize effectively.
- Knowledge of visa processes and immigration is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person



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