O365/skype/teams Administrator

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

Sytem Management Specialist - WCS has moderate to advance level skills in one or more communication and collaboration technologies (on-premise or on cloud) like Office 365, Exchange, SharePoint, OneDrive, Skype, Lync, MS Teams, Yammer, CISCO WebEx, CISCO Jabber, Dominos, AD/AAD and similar Collaboration technologies.

Individual in this job role has the technical know-how and required experience to work on moderately complex collaboration technology issues and can provide level 2 / level 3 managed services support to customers. They also participate in project activities, provides technical recommendations and implement technical solutions approved by the customer.

The individual is responsible to provide timely resolution to level 2 / level 3 tickets reported at the desk in the form of an Incident, Service Request, Change Orders, or Problem Ticket. They participate in security health check and patching related activities to secure customer IT environment and review the daily health check reports and system logs for the environment stability and take any corrective action as required.

They participate in change review process of the account and collaborate with the customers and other key stakeholders (internal & external) on infrastructure change activities and implement them on a timely fashion.

They are also responsible to work with the vendor on any open issues that are escalated for advance support and drives those issues to closure.

**Responsibilities**:

- Provide timely resolution for L2/L3 tickets reported at the desk and keep customer posted on the progress on a regular basis.
- Keep tickets updated at all time for better clarity on the progress.
- Raise change tickets and represent them in CAB review board and implement it in Customer environment as required.
- Maintain Customer’s Collaboration environment in a healthy state and take proactive measures to prevent incidents.
- Maintain +ve compliance posture of Customer Collaboration environment at all time.
- Participate in Customer, Account and Internal delivery interlocks for better governance and control.

**Required Technical and Professional Expertise**

At least 3 to 6 plus years' experience as a MS Exchange/O365 Administrator with a knowledge in Active Directory, SKYPE, MS Teams, Azure AD ADFS ,Windows server vulnerability.
- Moderate to advance level Knowledge of collaboration technologies Eg: Major workloads within Office 365 Suite across various licenses and its on-premise components like Exchange, SharePoint, Skype, Lync and similar Collaboration products like Yammer, CISCO WebEx, CISCO Jabber,
- Knowledge of On-Premise Active Directory or Azure Active Directory (AAD)
- Knowledge of Microsoft Security Products like Enterprise Mobility + Security (EMS)
- Knowledge of Scripting (Eg: PowerShell)
- Basic Knowledge of Windows Server Administration
- Ability to communicate effectively (Written and Oral)

**Preferred Technical and Professional Experience**

Expertise in O365, SKYPE, MS Teams, Azure AD, O365 & Exchange, ActiveDirectory, ADFS etc.

Superb collaboration, interpersonal, and communication skills.

Advanced analytical and problem-solving abilities.

Excellent organizational and time-management skills
**Required Education**

Bachelor's Degree

**Preferred Education**

Master's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Systems Management Specialist

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable / sales incentive based position**

No