Pd-procurement

Ready to shape the future of work?_
- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges._
- If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._
- _
- Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided_

**_ Responsibilities_**:
**_ Process purchase requisition and supplier-set up_**

**_ Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken_**

**_ Develops communication between customers to have a smooth transaction_**

**_ Ability to perform and resolve query of a customer to build a better relationship_**

**_ Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes_**

**_ Follow up with requesters/co-functional teams to provide quicker resolutions_**

**_ Follow up with Suppliers/Vendors wherever required_**

**_ Provide periodic updates to users/impacted parties on the status of the ticket/issue raised_**

**_ Transfer/Raise inquiries to appropriate teams for resolution_**

**_ Qualifications we seek in you_**:
**_ Minimum qualifications_**

**_ Graduation in Commerce (B.Com)_**

**_ Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable_**

**_ Excellent Communication Skills - Written and Spoken_**

**_ Customer Management Skills_**

**_ End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)_**

**_ Preferred qualifications_**:
**_ Proficient with MS Excel_**

**_ Understanding of Procurement/Supplier Set-up Concepts_**

**_ Familiarity with WorkDay and Coupa will be an added advantage_**
- _
- Why join Genpact?_
- _Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation_
- _Make an impact - Drive change for global enterprises and solve business challenges that matter_
- _Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities_
- _Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_
- _Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_
- Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._
- Let’s build tomorrow together._
- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._

**_
Job_**_Process Developer_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Oct 1, 2025, 8:09:00 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_