Sales and CRM Representative

1 week ago

Pune, India Great wall Corporate Services Pvt. Ltd. Full time

**Sales & CRM Representative Job Description Template**

We are looking to employ a dedicated, highly motivated, target driven and customer-oriented sales representative to drive sales and manage clients. The sales representative will have to generate new business along with handling the existing accounts and following a daily work schedule to adequately ensure the satisfaction of the customers throughout all purchase levels.

**Sales & CRM Representative Job Description**:

- Identifying new customers / promising prospects via networking, cold calling, customer referralsand other lead generation techniques.
- Ensuring that all sales administration and customer service activities run smoothly.
- Providing overall guidance to newly-recruited Sales Representatives.
- Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.
- Assisting newly-recruited or less experienced Sales Representatives in answering technical questions posed by customers.
- Analysing sales metrics to determine whether current sales strategies are effective.
- Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.
- Meeting sales revenue targets
- Gathering and analysing all the sales-related data.
- Maintaining an accurate record of total closed sale deals.
- Preparing regular sales reports and presenting them to the higher management.
- Researching on competitors' products, prices, and their marketing insights.
- Documenting all the aspects of sales team activities.
- Prepares reports and presentations by collecting, analysing, and summarizing data.
- Maintains relationships with clients by providing support, information, and guidance & oversee customer retention, reactivation, etc.
- Build and sustain long-lasting relationships with existing and potential clients.
- Make sure the customer database is correctly segmented in order to target marketing activities appropriately.
- Resolve customer complaints quickly and efficiently.
- Expand the customer base by upselling and cross-selling.
- Understand key customer individual needs and addressing these.
- Meet with managers in the organisation to plan strategically.

**Skills required**:

- Proven sales experience with good communication skills along with customer-oriented attitude.
- Proficient in Microsoft Office (Word, Excel, PPT)
- A team player with positive attitude & focus on customer satisfaction.
- A bachelor’s degree in Administration or related field.
- Strong negotiation and consultative sales skills.
- Excellent analytical and problem-solving skills.
- Polite, good listener, confident, target driven, presenting and pitching skills, adaptable, goal-orientated and self-motivated.

**Salary**: ₹15,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Yerawada, Pune, Maharashtra, Pune - 411006, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- CRM: 1 year (preferred)
- fresher: 1 year (preferred)
- Sales: 1 year (preferred)
- sales representative: 1 year (preferred)

**Language**:

- English (preferred)

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