Telecaller

4 days ago


Salt Lake Kolkata West Bengal, India CODOSTUFF PVT LTD Full time

**Job Summary**:
Codostuff Pvt Ltd is seeking a motivated and dynamic Telecaller to join our team. As a key representative of the company, you will handle outbound and inbound calls, address customer inquiries, and provide exceptional service to ensure customer satisfaction. You will also contribute to achieving sales targets and promoting our products/services.

**Key Responsibilities**:

- **Handle Calls**:

- Make outbound calls to potential customers to promote Codostuff Pvt Ltd’s products or services.
- Answer inbound calls, resolving customer queries or concerns.
- **Customer Interaction**:

- Understand customer needs and provide tailored solutions.
- Build and maintain positive customer relationships.
- **Sales and Target Achievement**:

- Achieve daily/weekly/monthly call and sales targets.
- Upsell and cross-sell relevant products or services.
- **Record Management**:

- Maintain accurate records of customer interactions in the CRM system.
- Update customer details and feedback promptly.
- **Problem Solving**:

- Address customer complaints and escalate complex issues to the appropriate team.
- **Product Knowledge**:

- Stay well-informed about Codostuff Pvt Ltd’s offerings, services, and policies.

**Skills and Qualifications**:

- **Educational Qualification**: [Minimum High School / Graduate / Equivalent]
- **Experience**: [Fresher / 1+ years of telecalling experience preferred]
- **Key Skills**:

- Excellent communication in [specify languages].
- Strong sales and negotiation abilities.
- Ability to work under pressure and meet deadlines.
- Positive attitude and problem-solving mindset.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,453.73 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person


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