Receptionist

**Job Title**: Receptionist

**Location**: Sri Ramakrishna Specialty Hospital Pvt. Ltd., Trichy

**Address**:B 20, 2nd Cross Rd, West Thillai Nagar, Thillai Nagar, Tiruchirappalli, Tamil Nadu 620018

**Job Type**: Full-Time

**Department**: Front Office

**Reports To**: Manager

**Job Summary**:
Sri Ramakrishna Specialty Hospital Pvt. Ltd. is seeking a professional, courteous, and efficient Receptionist to join our dynamic front office team. The Receptionist will be the first point of contact for patients and visitors, playing a crucial role in ensuring a positive and seamless experience from the moment they enter the hospital. This role requires excellent communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently.

**Key Responsibilities**:

- **Greet and Assist Visitors**:

- Welcome patients and visitors upon arrival with a warm and friendly demeanor.
- Direct patients and visitors to appropriate departments and services.
- Answer inquiries and provide information about hospital services and facilities.
- **Patient Registration**:

- Register new patients and update existing patient information accurately.
- Ensure all required forms are completed and necessary documentation is collected.
- **Appointment Scheduling**:

- Schedule, reschedule, and confirm patient appointments.
- Coordinate with various departments to manage appointment slots efficiently.
- **Telephone Management**:

- Answer incoming calls promptly and courteously.
- Redirect calls to the appropriate departments or personnel.
- Take and relay messages accurately.
- **Administrative Support**:

- Maintain and update patient records in the hospital’s information system.
- Assist with billing inquiries and processing payments.
- Manage the reception area, ensuring it is clean, organized, and welcoming.
- **Coordination and Communication**:

- Liaise with medical staff and other hospital employees to ensure smooth operations.
- Handle sensitive information with confidentiality and professionalism.
- **Customer Service**:

- Address and resolve patient complaints or concerns with empathy and efficiency.
- Enhance patient satisfaction by providing exceptional customer service.

**Qualifications**:

- **Education**:

- High school diploma or equivalent required.
- **Experience**:

- Previous experience as a receptionist or in a customer service role, preferably in a healthcare setting, is an asset.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficient in using computer systems and office software (e.g., MS Office, hospital information systems).
- Ability to handle stressful situations calmly and professionally.
- Knowledge of medical terminology is a plus.

**Personal Attributes**:

- Friendly and approachable with a positive attitude.
- High level of professionalism and personal integrity.
- Empathetic and patient-oriented.
- Attention to detail and accuracy.
- Strong problem-solving skills.

**Working Conditions**:

- Full-time position with shifts that may include evenings, weekends, and holidays as needed.
- Fast-paced hospital environment requiring frequent interaction with patients and staff.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,500.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay

Work Location: In person

Application Deadline: 15/11/2024