
Front Office Executive
5 days ago
**Job Summary**:
To ensure the smooth and efficient operation of the front office, providing exceptional customer service, managing front desk operations, and maintaining high levels of guest satisfaction.
**Key Responsibilities**:
1. Guest Check-in/Check-out: Handle guest check-ins and check-outs efficiently, ensuring accurate room assignments and key card issuance.
2. Front Desk Operations: Manage the front desk, responding to guest inquiries, resolving issues, and providing information on hotel services and facilities.
3. Room Assignments: Assign rooms to guests, ensuring optimal room utilization and guest satisfaction.
4. Key Control: Maintain accurate records of key card issuance and retrieval.
5. Guest Services: Provide exceptional customer service, addressing guest concerns, and resolving issues promptly.
6. Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
7. Cash Handling: Handle cash, credit card transactions, and foreign exchange transactions accurately and efficiently.
8. Reservations: Manage room reservations, cancellations, and modifications.
9. Reports and Record-Keeping: Maintain accurate records and prepare reports as required.
10. Compliance: Adhere to hotel policies, procedures, and standards, ensuring compliance with regulatory requirements.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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