Service Officer
6 days ago
Job Role:
- Responsible for servicing corporates having salary relationship with the bank
- Ensuring smooth salary requests of corporates are processed.
- Processing customers request for account maintenance
- Getting customers to become digitally active.
Conduct Parichay desk in corporate and meet customers/KDMs
Responsible for sharing account opening details with the corporates post the accounts are certified
Ensuring all complaints are resolved and closed within TAT
Ensuring strict adherence to service and quality benchmarks as prescribed by the Bank
Managing customer & corporate complains & providing end to end resolution.
Responsible for moving corporates to Net IT platform for automations of salary uploads
Job Requirement:
- Good communication and problem-solving skills
- Self-starter and energetic individual
- Ability to take directions from multiple managers
- Basic data entry knowledge.
- Ability to multitask, prioritize, manage time effectively & work effectively under pressure.
- Graduate with 1 years of relevant experience (in Corporate/Institutional Sales preferred)
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