Associate

2 days ago

Noida Uttar Pradesh, India HCL Technologies Full time

**Associate**:

- Noida
- 4.5-8 Years
- INDIA

**Job Description (Posting).**
- Main Responsibilities
1. Architect and build a robust, scalable and stable infrastructure

2. Architect and build Infrastructure that is easily maintainable during patching and upgrades without downtime.

3. Architect and build Infrastructure with GCP and Azure regional level failure tolerance

4. Work together with Security Engineers to provision a secure Infrastructure

5. Automations for GCP and Azure Deployments to ensure fast delivery of Cloud Services to our developers.

6. Provide through Automations means for developers to easily deploy resources on GCP and Azure.

8. Create a proof of architecture to test architecture viability, security, and performance.

(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

**Qualification**
- B-Tech

**No. of Positions**
- 1

**Skill (Primary)**
- Data Center-Cloud-GCP

**Auto req ID**
- 1541369BR

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