Reservation Associate

**Job Title**: Reservation Associate
**Location**: Central Reservation Office - Vythiri, Wayanad
**Properties Covered**: Flora Vythiri Resort (Wayanad) & Flora Misty Falls (Athirappilly)

**About the Role**:
**Key Responsibilities**:

- Maintain the reservation system with updated rates, validity dates, availability status, and guest messages.
- Review daily no-shows and report to the Guest Service Manager for necessary action and follow-up.
- Ensure all reservations in the PMS are current and correctly entered.
- Verify reservation details for repeat guests to facilitate seamless check-ins.
- Monitor occupancy forecasts and update stop-sell dates in the PMS, coordinating with Guest Service and Sales.
- Manage group bookings: create group masters, update rooming lists, and coordinate with departments for special requirements.
- Reconfirm all arrivals one day prior and ensure Front Desk has complete guest information by the evening before arrival.
- Maintain accurate guest history profiles, particularly for repeat guests, and flag any inconsistencies.
- Monitor and optimize allotment usage; avoid overselling and generate periodic allotment statistics.
- Assist with rate setup and ensure accuracy in the rate manual and computer system.
- Coordinate with the Director of Sales (DOS) and Sales team to share market feedback and lead referrals.
- Ensure strong, open communication between Reservations and Guest Service teams.
- Complete daily administrative tasks including correspondence, reporting, and filing.
- Adhere to emergency communication protocols and support monthly data archiving of reservations.
- Train and mentor team members to uphold Flora’s reservation standards and customer service excellence.
- Perform additional tasks as assigned by the Reservation Manager.

**Qualifications & Experience**:

- Minimum 1 year of hands-on experience in hotel reservation systems (e.g., IDS, Opera, etc.)
- Good understanding of property management systems and yield management.
- Strong communication and interpersonal skills.
- Organized, detail-oriented, and capable of multitasking.
- Familiarity with the hospitality industry, preferably in resort operations, is an advantage.

**How to apply**:
If you are passionate about hospitality and eager to grow with a dynamic hotel group, we would love to hear from you

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person

Application Deadline: 01/07/2025
Expected Start Date: 10/06/2025