UX Designer

**Important pointers**
- Excellent Figma skills
- Experience in User Experience and not User Interface
- Excellent Design skills
- Portfolio to be attached
- Good Learning Attitude.

**Detailed JD:Qualifications**:Education
- B Des./M. Des/ Bachelors/Masters in HCI, Psychology, Human Factors or related field from IIT/NID or other top Design schools.Experience
- Salesforce Service-Cloud platform experience with a deep understanding of out-of-the-box limitations and configurations.
- Take a roadmap feature from ideation to future state - both for storytelling and for user stories.
- Challenge assumptions and push the team to be associate-centric and client-centric in their design and development of solutions.
- Lead design thinking sessions and workshops, feedback sessions, user reviews.
- Translate insights into sketches, wireframes, and clickable prototypes as needed.
- Build customer journey maps (at the feature level).
- Contribute to pre-build and tech feasibility sessions. Represent an associate-centric point of view.
- Able to produce design work from sketches to detailed experience flows in Figma.
- Partner with the Solutions Architects to solve complex problems and translate them into usable components in Salesforce Service Cloud.
- Work with Miro Boards to facilitate ideation, flow analysis and ideations.
- Core interaction design skills, knowledge of human-centered design methodologies.
- Expert level knowledge of user interface design guidelines and standards.
- Excellent communication, presentation, and collaboration skills.
- Effective leader who can motivate and dive excellence with cross-functional teams and build relationships while remaining an advocate for the user.
- Able to multi-task and set priorities.
- Creative thinker who can effectively innovate big ideas and work out the details.
- Understanding of service design concepts and the relationship between “front-of-house” and “back-of-house” touchpoints.
- Practice in user research techniques (basics) like moderating interviews, heuristics, usability testing and ability to partner with Researchers.
- Experience working with remote teams and the use of remote tools.
- Proven conceptual skills, a critical eye for detail, and the ability to translate complex concepts into a clear visual representation.
- Must be able to provide portfolio of user interface design work and demonstrate track record of bottom-line impact resulting from user interface/ experience design.

**Others**:
Strong Driver for Design Process --Plays a central role within the product team or customer group as a driver for the design process and product/domain strategy.Proactively identifies new initiatives and seeks out areas for improvement; involves others in the organization. Fluent with Lean Innovation like Lean canvas, Design Thinking Tools, Journey Maps, storyboarding, sketching, low and high-fidelity mock-ups and wireframes.Acts in a way that inspires other team members to engage and contribute.Works at a peer-level with Executives and Senior Product Management and Engineering; is a trusted collaborator on product/domain direction and key decisions. Able to review and critique the work of others in a way that makes them receptive to feedback. Demonstrates design leadership within the team by advocating effectively for the user. Contributes to and promotes the mission and goals of UX both internally and externally. Solid Team Skills Works well with a team -- Works closely and effectively with other designers, managers, Product Management, and Engineering; knows when to seek help. Receives, weighs, and integrates constructive feedback from other UX members and managers. Able to schedule and prioritize work with guidance from managers. Proactively identifies and solves problems, improves personal skills, and assists team members.Able to iterate rapidly and create multiple solutions. Able to set personal schedules and meet deadlines. Collaboration and Leveraging the Knowledge of Others -- Shows the ability to work well with others.Takes ownership of the design and works closely and effectively both with the broader UX team and the Product Management and Engineering leaders. Receives, weighs, and integrates diverse feedback from a multi-disciplinary team.Able to work effectively in a fast-moving environment, juggle multiple projects, and prioritize work. Strong Presentation and Communication Skills -- Must present and communicate their design work to both UX members and outside audiences. Presents designs in a clear, confident, professional, and cogent manner.Able to explain rationale for design decisions.Understands how their role fits within the UX organization.Motivated and Positive, maintains an open and winning attitude.Able to work cooperatively and communicate effectively.Asks for help when needed from manager, leads, and domain experts.Seeks feedback and responds constructively. This role is location specific
- Chennai-WFO

**Job Types**: Full-time, Permanent