Service Desk

2 days ago


Pune Maharashtra, India Bangalore Startegic Company Full time

Acts as single point of contact for all IT related issues.
- Provides status and updates on tickets to authorized users
- Adherence to policies and procedures, closure of open calls after resolution.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Identifying the issue and categorizing / prioritize the incident

**Salary**: ₹300,000.00 - ₹800,000.00 per year

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Service Desk Analyst: 1 year (required)
- total work: 1 year (required)

Ability to Commute:

- Pune, Maharashtra (preferred)

Ability to Relocate:

- Pune, Maharashtra: Relocate before starting work (preferred)

Work Location: In person


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