
Service Desk
2 days ago
Acts as single point of contact for all IT related issues.
- Provides status and updates on tickets to authorized users
- Adherence to policies and procedures, closure of open calls after resolution.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Identifying the issue and categorizing / prioritize the incident
**Salary**: ₹300,000.00 - ₹800,000.00 per year
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Service Desk Analyst: 1 year (required)
- total work: 1 year (required)
Ability to Commute:
- Pune, Maharashtra (preferred)
Ability to Relocate:
- Pune, Maharashtra: Relocate before starting work (preferred)
Work Location: In person
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