Customer Success/satisfaction

2 weeks ago

Bengaluru, India EduStoke Full time

**Responsibilities**
- Speaking with the existing customers, understanding their experience and extracting genuine feedback
- Assessing the customer feedback and reporting into the system
- Evaluating scope for upselling or other service requirements that we can deliver to the customer

**Requirements**:

- A minimum of 1-3 years of experience
- Previous experience in customer relationship management role
- Proficiency in basic computers and CRM
- Excellent communication skills, both verbal and written.
- Good organizational skills and the ability to multitask.
- Excellent phone conversation skills.

**Logistics**
- The profile involves working from the office.
- The job locations are Bangalore and Gurgaon

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