Front Office Executive

2 days ago


Yercaud, India HOTEL GRAND PALACE Full time

**Greeting from Grand Palace Yercaud**

**Roles and Responsibilities**:

- Perform all check-in and check
- out task.
- Mange online and phone reservation
- Inform customer about payment methods and verify.
- Register guest collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests etc.
- Maintain updated records of bookings and payments.
- To conduct department briefing morning & evening.
- To supervise the operation.

**Required skill set**:

- Work experience in hotel industry as Front office executive or similar roles.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor.
- Customer service attitude.
- Excellent communication and organizational skills.
- Any degree (or) degree hotel management is a plus
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Customer service orientation

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Food allowance
- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Killiyur falls road, Yercaud - 636602, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 4 years (preferred)
- Front Office Executive: 4 years (preferred)

**Language**:

- Tamil & English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX



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