Background Investigator

Ascend is transforming the regional truckload sector by leveraging technology, building density, and offering driver-friendly routes and policies—making us the carrier of choice for shippers that demand high performance and flexibility at competitive rates, and the employer of choice for drivers seeking a better work-life balance.
PURPOSE
The Background Investigator supportsAscends’ People First culture by managing the applicant lifecycle, ensuring all resources are researched, and acted upon through the hiring process.
ACCOUNTABILITIES
- Maintain current working knowledge of transportation laws, DOT regulations, and company hiring criteria.
- Gather and analyze information skillfully to pre-qualify applicants.
- Communicate to applicants and recruiters regarding information needed to complete Driver Qualification File timely.
- Manage a high volume of verifications of employment.
- Maintain strict levels of confidentiality in handling sensitive information.
- Deliver exceptional service through positive engagement and patience.
- Work in a team environment to continuously improve results.
- Model and promote Ascends Values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.
- Perform other duties as needed to meet the ongoing needs of Ascend.

QUALIFICATIONS
- One year recruiting experience, customer service or outside sales experience.

KNOWLEDGE, SKILLS, AND TRAITS
- Familiar with Applicant Tracking Systems (ATS).
- Experience with high volume of verifications at one time.
- Experience with Microsoft Office suite.
- Excellent verbal and written communication.
- Ability to work effectively both independently and as a member of a collaborative team.

EDUCATION, CERTIFICATONS, & LICENSE REQUIREMENTS
- High School diploma or equivalent.

EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT
Ascend is an equal opportunity employer committed to a diverse, inclusive environment where all individuals may grow and thrive, respecting the different experiences that each employee brings to their job. Ascend believes that a diverse work environment results in a better experience for employees and customers and makes Ascend stronger.
This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position, other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.
WE OFFER
- Medical, Dental, Vision - 1st of month after hire
- 401(k) - 6% match
- Employee Assistance Benefit
- Enhanced Benefits (STD, LTD, Critical Care)
- Paid Holidays
- Paid Time Off