Service Advisor

4 hours ago


Kottayam, India Purackal Honda Full time

ChatGPT You said: Job description for service advisor two wheeler showroom ChatGPT said: ChatGPT A Service Advisor in a two-wheeler showroom plays a key role in ensuring a positive customer experience and efficient vehicle servicing. Below is a sample job description for this role: Job Title: Service Advisor - Two-Wheeler Showroom Location: [Insert Location] Department: Service Reports to: Service Manager / Workshop Manager Job Summary: The Service Advisor acts as a liaison between customers and the service department. They are responsible for understanding customer needs, advising on service/repair requirements, coordinating with the technical team, and ensuring timely delivery of services. They play a critical role in ensuring customer satisfaction and retention by providing excellent customer service. Key Responsibilities: Customer Interaction: Greet customers courteously upon their arrival at the service center. Discuss customer needs and concerns regarding their two-wheeler, capturing detailed information about the vehicle's issues. Educate customers on routine maintenance and explain the benefits of various services offered. Provide accurate cost estimates and timelines for services/repairs. Service Coordination: Generate and maintain service orders, detailing the required work and customer preferences. Communicate effectively with mechanics/technicians to ensure all customer issues are addressed correctly. Monitor the progress of vehicles in the service area and update customers on status changes. Quality Control: Ensure that the quality of service meets both company standards and customer expectations. Conduct final inspections of serviced vehicles to confirm all issues are resolved before delivery to the customer. Follow-up: Notify customers when their vehicle is ready for pickup and review the service performed. Address any customer complaints or concerns, escalating issues to the Service Manager when necessary. Follow up with customers post-service to ensure satisfaction and encourage repeat business. Sales & Upselling: Identify opportunities to recommend additional services or repairs that may enhance vehicle performance or prevent future issues. Promote service packages, extended warranties, and genuine parts. Documentation & Reporting: Maintain accurate records of customer interactions, service performed, and follow-up actions. Ensure timely processing of invoices and payment collection. Required Skills & Qualifications: High school diploma or equivalent (preferably a diploma/degree in Automobile Engineering or related fields).

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person


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