Customer Service Representative

3 days ago

Jalgaon, India RL Jewels Full time

**Job description**

**Job Title**: Customer Service Representative
**Location**: RL Jewels, Jalgaon

**Job Type**: Full-time

As a Customer Service Representative at RL Jewels, you will play a pivotal role in enhancing our customers' shopping experience and ensuring they receive exceptional service. You will be the face of our brand, responsible for guiding customers through their jewelry purchases and building lasting relationships. Your expertise in jewelry, attention to detail, and strong communication skills will drive sales and uphold our reputation for quality and trust.

**Key Responsibilities**:

- **Customer Service**: Greet customers warmly, engage them in conversation to understand their needs, and provide personalized assistance to help them make well-informed jewelry purchases.
- **Sales**: Guide customers in selecting jewelry that aligns with their preferences, budget, and requirements. Explain product details, materials, and craftsmanship, and confidently close sales.
- **Product Knowledge**: Develop in-depth knowledge of our jewelry collections, including gemstones, metals, designs, and the latest trends to better educate and assist customers.
- **Upselling and Cross-Selling**: Introduce customers to complementary pieces, promotions, or services that enhance their shopping experience.
- **Inventory Management**: Monitor stock levels and inform management of inventory needs. Assist in regular inventory counts and ensure proper display of products.
- **Customer Relationship Management**: Maintain a database of clients, noting their preferences and special occasions to encourage repeat business.
- **Store Maintenance**: Ensure the store is clean, organized, and products are displayed attractively to provide a welcoming shopping environment.
- **After-Sales Service**: Address any after-sales inquiries, ensuring customer satisfaction and handling exchanges or repairs as per store policies.

**Skills and Qualifications**:

- Proven experience in retail sales, preferably in jewelry or luxury goods.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and ability to understand clients’ needs.
- Attention to detail and a passion for jewelry and fashion trends.
- Basic knowledge of inventory management and familiarity with sales software.
- Team player with a proactive attitude and problem-solving skills.

**Benefits**:

- Competitive salary
- In-store training and career development opportunities
- Employee discounts on jewelry purchases

Pay: ₹10,997.66 - ₹20,767.07 per month

**Benefits**:

- Provident Fund

Work Location: In person

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