Customer Care Executive

2 days ago

Jalgaon, India S.K. TRANSLINES PVT LTD Full time

We are looking for a dedicated and empathetic Customer Care Executive to join our team. The Customer Care Executive will be responsible for providing exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.

**Responsibilities**:

- Respond promptly and professionally to customer inquiries, complaints, and requests for assistance.
- Provide accurate information about company products, services, pricing, and delivery timelines.
- Assist customers in tracking shipments, providing status updates, and resolving any delivery-related issues.
- Coordinate closely with internal departments such as operations, warehouse, and transportation to ensure timely and efficient resolution of customer issues.
- Maintain a thorough understanding of company policies, procedures, and service offerings to effectively address customer needs.
- Document all customer interactions, inquiries, and resolutions accurately in the company's CRM system.
- Follow up with customers to ensure that their issues have been resolved to their satisfaction and that they are happy with the service provided.
- Identify opportunities for process improvement and contribute to the development of customer service best practices.
- Escalate complex or unresolved issues to the appropriate level of management for further investigation and resolution.
- Handle customer complaints with empathy, patience, and professionalism, striving to turn negative experiences into positive outcomes.
- Participate in ongoing training and professional development activities to stay updated on industry trends and best practices in customer service.

**ONLY FEMALE CANDIDATES CAN APPLY.**

Pay: ₹10,000.00 - ₹14,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Marathi (preferred)

License/Certification:

- MS-CIT (preferred)

**Location**:

- Jalgaon, Maharashtra (required)

Work Location: In person

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