Sales and Support Executive

2 weeks ago

Mathura, India Samta Research Alliance Full time

**Key Responsibilities**:

- **Product/Service Information**: Provide accurate information about our academic writing services, including topic selection, research papers, dissertations, and other research-related offerings.
- **Issue Resolution**: Handle customer complaints and resolve issues promptly. Escalate complex cases to the appropriate department.
- **Sales Assistance**: Identify sales opportunities and effectively upsell or cross-sell relevant services to customers, helping achieve team sales targets.
- **Collaboration**: Work closely with the sales team to achieve collective goals and ensure smooth communication between departments.
- **Follow-ups**: Ensure customer satisfaction by following up on orders, addressing concerns, and gathering feedback.
- **Communication**: Maintain excellent communication with clients to keep them informed about project progress, deadlines, and any changes.
- **Record Keeping** : Maintaining customer records, updating databases, and generating reports as needed.

**Qualifications and Skills**:

- Minimum Bachelor's degree in Marketing, Communications, or a related field (preferred).
- Proven experience in customer service or sales support is an advantage, if any
- Excellent communication skills in English (both written and verbal).
- Strong problem-solving abilities and attention to detail when handling client inquiries and issues.
- Ability to work both independently and collaboratively in a team.
- A customer-focused approach with a sales-driven mindset.
- Ability to prioritize tasks, manage time effectively, and meet deadlines.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you comfortable working in Mathura?

Work Location: In person

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