Team Member

**About Us**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**Global Business Services**

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

**Process Overview**

The process involves working claims on behalf of credit card holders. The team works on the Credit card transactions which were disputed on BOA Commercial accounts, setting-up the claims, providing TSP, applicable Fees remediation and completing all possible recovery opportunities. This work does not involve interface with the customer.

**Job Description**

Associate receives Small Business Claims from the fraud initiation team which are disputed by the customer to review Temp Credit, applicable Fees, Interest charges that were issued to customers account, documents received from the Customer helps us in identifying Chargeback opportunities & resolving the claim and notify the customer & associations (Visa/MC/Amex).

**Responsibilities**
- Respond to customer requests in a timely manner by processing Claims within Turn Around Time
- Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities.
- Determine the best course of action for the Customer to resolve the claim
- Should have strong understanding of the internal policies, procedures, Visa and MasterCard guidelines to dispute resolution and regulatory requirements when reviewing Customer accounts
- Adherence to the SLA’s - productivity, turn-around-time, and accuracy
- Should be flexible in working multiple functions

**Requirements**

**Education**

Graduation (B.Com), Post Graduate (MBA, M.Com)

Certifications If Any - N/A

**Experience Range**

1-2 Years

**Foundational skills**
- Fundamental understanding of Credit Cards
- Applicable Regulatory Laws for Credit Cards

**Desired skills**:

- Ability to work well under pressure
- Ability to multitask and adapt to change
- Proficient with Microsoft Office Tools

**Work Timings**

7:30 Hrs - 16:30 Hrs

Weekend off
- Saturday / Sunday

**Job Location**

Mumbai