Customer Service Rep

1 week ago

Chennai Tamil Nadu, India ICON Plc Full time

Customer Service Rep _ Office Based _ Chennai/Trivandrum

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

We are currently seeking a Customer Service Rep to join our diverse and dynamic team. As a Customer Service Rep at ICON, you will play a pivotal role in providing exceptional support to our clients and stakeholders, ensuring their needs are met and enhancing their experience with our services.

What you will be doing-
- Providing accurate information about our products, services, and clinical trial processes- Assisting customers with order placement, account management, and issue resolution- Liaising with internal teams to address customer concerns and escalate complex issues as needed- Maintaining detailed records of customer interactions and transactions

Your profile- High school diploma or equivalent; bachelor's degree preferred- Proven experience in customer service or a related field- Excellent communication and interpersonal skills- Strong problem-solving abilities with a customer-centric approach- Ability to multitask, prioritize, and manage time effectively

What ICON can offer you:

- Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
- In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
- Our benefits examples include:
- Various annual leave entitlements- A range of health insurance offerings to suit you and your family’s needs.- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.- Life assurance- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our

careers site

to read more about the benefits ICON offers.

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