
Associate Customer Service Rep
1 week ago
**Main responsibilities**
- Handling all incoming & outgoing calls with regard to customers queries on samples, pickups, registrations, cancellation & sample collection materials.
- Responsible for handling Toll Free services
- Support customers with product information, TAT, and other related communication
- Create MIS reports to support the management on service performance, Complain register, query resolution matrix and timelines
- Analyze the pre analytical information for understand the customer trends, pre-analytical errors etc.
- Evaluate customer support system and prepare action plans to improve the customer service department.
- Implement Quality Management System for Customer Care department
- Ensure all customer service activities support and strengthen the strategic objectives of overall organization
- Responsible for ensuring 24/7 customer call management
- Inventory management to customers
- Shipment to US by coordinating & following up from receive to report.
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Customer Service Rep
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Rep I
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Customer Service Associate
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Securities & Derivatives Rep - C05
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Customer Service Associate
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Rep I
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Chennai, Tamil Nadu, India TransUnion Full time ₹ 3,00,000 - ₹ 5,00,000 per yearTransUnion's Job Applicant Privacy NoticeWhat We'll Bring:This is an entry-level position responsible for handling various queries received either telephonically, through live chat, fax, ticket or email from consumers regarding their credit reports and TransUnion products. The associate provides prompt assistance and resolution to consumer inquiries,...
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Rep I
2 weeks ago
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Customer Service Associate
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