Training Coordinator- Patient Engagement Center

4 days ago

Broadway Chennai Tamil Nadu, India Albany Medical Center Full time

Department/Unit:
Patient Engagement Center

Work Shift:
Day (United States of America)

**Education**:

- Bachelor’s degree

Licensure, Certification & Registration:

- CHAA (or acquired within 2 years of hire)

**Experience**:

- 3 - 5 years hospital, physician billing or registration
- Training experience of the adult learner in healthcare setting or similar field
- Strong computer skills including EXCEL, WORD and ACCESS
- Proven ability to train and execute strong customer service skills via telephone with ability to exceed expectations
- Ability to multi-task in stressful and high patient volume unit
- Ability to develop strong training resources to support virtual or in-person training sessions.
- Ability to build confidence, raise skill level and promote a productive training and learning environment
- Experience with monitoring data quality, analyzing and trending skills to manage pressure of very tight timeframes to execute tasks
- Excellent time management and organizational skills
- Ability to review information and draw appropriate conclusions
- Good judgement and ability to be resourceful to problem solve; escalate issues as needed
- Team minded worth ethic

Thank you for your interest in Albany Med

Please be aware for the safety and security of our colleagues and patients all new employees are required to successfully complete all applicable federal, State and institutionally mandated pre-employment screening requirements including:

- Relevant Background Check(s)
- Drug Screen
- PPD / Tuberculosis Test
- Reference Check
- Applicable vaccinations

Albany Med is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

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