E-commerce Executive

2 weeks ago

Tugalkabad Delhi Delhi, India S&C Store LLP Full time

We are seeking a highly motivated and talented E-commerce Executive to join our team. As an E-commerce Executive, you will be responsible for managing and optimizing various aspects of our e-commerce platform. You will collaborate with cross-functional teams to enhance our online presence, streamline processes, and implement effective strategies to maximize sales and customer satisfaction.

**Key Responsibilities**:
E-commerce Platform Management:

- Oversee the day-to-day operations of our e-commerce platform, ensuring a smooth and user-friendly shopping experience.
- Upload and update product listings, including product descriptions, images, and pricing, while ensuring accuracy and consistency.
- Monitor and maintain inventory levels to avoid stockouts and optimize product availability.
- Collaborate with the IT team to address technical issues and improve the overall functionality of the website.

Sales and Performance Optimization:

- Analyze website performance metrics and sales data to identify trends, opportunities, and areas for improvement.
- Implement strategies to increase website traffic, conversion rates, and overall online sales.
- Conduct A/B testing to optimize product pages, checkout process, and promotional campaigns.
- Monitor and respond to customer reviews, inquiries, and feedback to enhance customer satisfaction and loyalty.

Digital Marketing and Promotion:

- Utilize SEO best practices to improve search engine rankings and increase organic traffic to the website.
- Manage promotions and discounts, coordinating with the marketing and sales teams to align with company objectives.

Customer Experience Enhancement:

- Continuously improve the website's user interface and user experience to increase customer engagement and reduce bounce rates.
- Implement customer segmentation and personalization strategies to enhance customer loyalty and repeat purchases.
- Monitor customer reviews and feedback to identify potential issues and propose solutions for a better customer experience.

Market Research and Competitor Analysis:

- Keep abreast of industry trends, market changes, and competitor activities to identify new opportunities and maintain a competitive edge.
- Conduct regular competitor analysis to benchmark our e-commerce strategies and offerings against other players in the market.

**Qualifications and Requirements**:

- Bachelor's degree in Marketing, Business, or a related field.
- Proven experience (6 months to 1 year) in e-commerce management and online sales.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Familiarity with digital marketing tools and techniques, including SEO, SEM, and SMM.
- Excellent communication and interpersonal skills to collaborate with cross-functional teams.
- Self-motivated, detail-oriented, and capable of handling multiple tasks simultaneously.
- A passion for e-commerce and a customer-centric approach to drive business success.

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: In person

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