Sa Delivery Associate

A delivery courier's primary responsibility is to transport packages and documents between locations, ensuring timely and secure delivery while maintaining a positive customer experience. They are the public face of the company, interacting directly with customers and representing the company's service standards. Key Responsibilities:

- **Package Handling and Delivery**:Picking up, loading, transporting, and delivering items, often following a set route or schedule.
- **Customer Interaction**:Interacting with customers, confirming deliveries, addressing inquiries, and resolving any issues.
- **Route Navigation**:Utilizing GPS or maps to navigate effectively and efficiently to delivery locations.
- **Record Keeping**:Maintaining accurate records of deliveries, including signatures, times, and any discrepancies.
- **Vehicle Maintenance**:Ensuring the delivery vehicle is well-maintained and following traffic laws.
- **Safety Compliance**:Adhering to all safety protocols and company policies.
- **Communication**:Communicating with dispatchers or supervisors about any delays or problems.
- **Collaboration**:Working with other teams (e.g., warehouse, customer service) to ensure smooth delivery operations.

Essential Skills:

- **Driving Skills**:Valid driver's license, safe driving record, and ability to operate a vehicle safely.
- **Customer Service**:Excellent communication and interpersonal skills, with a focus on providing a positive customer experience.
- **Organizational Skills**:Ability to manage multiple deliveries, prioritize tasks, and maintain accurate records.
- **Problem-Solving**:Ability to address and resolve customer issues and adapt to unexpected situations.
- **Physical Fitness**:Ability to lift and carry packages, sometimes of significant weight.

Success in the role is often measured by:

- **On-time delivery rates**: Meeting delivery deadlines.
- **Delivery accuracy**: Ensuring items are delivered to the correct location and recipient.
- **Customer satisfaction**: Positive feedback from customers.
- **Safety compliance**: Following all safety protocols and regulations.

Pay: ₹15,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (required)

Work Location: In person