Join Our U.k. Logistics Support Team
4 days ago
**Company**: Zouma Consulting Services
**Location**: Mohali, Punjab (On-site)
**Employment Type**: Full-Time
**Shift Timing**: U.K. Shift (1:00 PM - 10:00 PM IST)
**Experience**: 0-3 Years
**Education**: Graduate in any stream (preferred)
**About the Role**:
**Key Responsibilities**:
- Make and receive calls to/from clients and logistics partners in the U.K.
- Coordinate pickups, deliveries, and other transport logistics.
- Confirm, update, and follow up on shipment status with accuracy.
- Handle client inquiries and resolve issues in a timely and professional manner.
- Maintain records and update internal systems with call and logistics details.
- Collaborate with internal teams to ensure smooth operations and customer satisfaction.
- Maintain a high level of service quality and professionalism during all interactions.
**Required Skills & Qualifications**:
- **Excellent verbal and written communication skills in English**:
- Strong interpersonal skills and confident telephone manner
- Basic understanding of logistics and customer service practices (training will be provided)
- Ability to multitask, prioritize, and manage time effectively
- Proficiency in MS Office and familiarity with CRM systems is a plus
- Willingness to work in U.K. shift hours
- Prior experience in international voice process, customer support, or logistics is an advantage
- Freshers with strong communication skills are welcome to apply
- Team player with a proactive attitude and willingness to learn
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹36,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Evening shift
- Fixed shift
- Rotational shift
- UK shift
Work Location: In person
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