Customer Relationship Executive

4 days ago


Cannanore, India Volkswagen Kannur Full time

Acknowledge the customer and handle guests well

Administer Customer Satisfaction Index in-dealership survey

Drive for Corrective and Preventive Actions

Increase Customer Retention

Maintain good relations with existing customers

Increase Customer Service and Support

Customer Complaint Closure

Customer Satisfaction level analysis

Improve customer loyalty and referrals

Assist in CR activities

Call loyal and lost customers for dealership events.

Conduct events/activity at dealership.

Sell insurance renewals and accessory package offers.

Assist in event planning for customers.

Contact customers after service (Post service follow-up)

Maintaining daily reports related to various customer contact callings.

To update customer databases in Volkswagen systems

To track and compile the Customer Feedback report on a monthly basis.

Pay: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 8606900903
Application Deadline: 11/01/2025
Expected Start Date: 13/01/2025



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