Customer Relationship Executive
1 week ago
Acknowledge the customer and handle guests well
Administer Customer Satisfaction Index in-dealership survey
Drive for Corrective and Preventive Actions
Increase Customer Retention
Maintain good relations with existing customers
Increase Customer Service and Support
Customer Complaint Closure
Customer Satisfaction level analysis
Improve customer loyalty and referrals
Assist in CR activities
Call loyal and lost customers for dealership events.
Conduct events/activity at dealership.
Sell insurance renewals and accessory package offers.
Assist in event planning for customers.
Contact customers after service (Post service follow-up)
Maintaining daily reports related to various customer contact callings.
To update customer databases in Volkswagen systems
To track and compile the Customer Feedback report on a monthly basis.
Pay: ₹12,000.00 - ₹14,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Fixed shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (required)
- Customer service: 1 year (required)
Work Location: In person
**Speak with the employer**
+91 8606900903
Application Deadline: 11/01/2025
Expected Start Date: 13/01/2025
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