Planning and Scheduler

2 days ago

Chennai Tamil Nadu, India Appmith Technologies Full time

1.⁠ ⁠MIS and Reporting Specialist

Job Summary:
We are looking for a detail-oriented and analytical professional to develop, maintain, and analyze reports that offer actionable insights in a BPO environment. The role is crucial to drive data-based decision-making and improve operational efficiency.

Key Responsibilities:
Design and automate reports covering KPIs such as SLAs, AHT, occupancy, etc.

Analyze data trends and provide performance improvement recommendations.

Collaborate with operations, workforce, and QA teams for reporting accuracy.

Maintain and enhance dashboards.

Perform root cause analysis on anomalies and performance issues.

Ensure data accuracy and integrity.

Create ad-hoc reports and support system integration initiatives.

Skills & Experience:
Bachelor's degree in relevant field

2-3 years in MIS/reporting, ideally in a BPO/call center

Proficiency in:
Advanced Excel (pivot tables, macros, Power Query)

Google Sheets, SQL

Power BI / Tableau / Google Data Studio

WFM Tools (Verint, NICE IEX, Genesys WFM, etc.)

CRM/ACD Platforms (Avaya, Five9, Salesforce, etc.)

Preferred Certifications:
Power BI, Tableau, Google Data Analytics

Lean Six Sigma (Yellow/Green Belt)

Excel or VBA Certification

Key Competencies:
High attention to detail, analytical mindset

Independent, deadline-oriented

Strong communication and stakeholder management

2.⁠ ⁠Reporting and Scheduling Specialist

Job Summary:
This role supports workforce optimization and performance management by handling scheduling, real-time adherence, and reporting to ensure SLA and productivity targets are met.

Key Responsibilities:
Create and optimize schedules based on forecasts

Monitor real-time performance and adherence

Generate reports on scheduling, productivity, KPIs, etc.

Analyze data to identify trends and present insights

Manage shift swaps, leave requests, and exceptions

Support planning and shrinkage management

Skills & Experience:
Bachelor’s degree in a related field

2-3 years in scheduling/reporting within BPO/contact center

Proficient in:
WFM tools (NICE IEX, Verint, Aspect, etc.)

Advanced Excel, Power BI / Tableau, Google Sheets

Google Data Studio, basic SQL

ACD/CRM platforms (Avaya, Salesforce, etc.)

Preferred Certifications:
NICE/Verint WFM, Tableau, Power BI, Excel Expert

Lean Six Sigma Yellow Belt

Key Competencies:
Strong accuracy and detail orientation

Analytical and problem-solving skills

Good time management and flexibility

Strong coordination and communication

Pay: ₹16,072.02 - ₹21,586.37 per month

Work Location: In person

Application Deadline: 27/07/2025

  • Planning And Scheduling Advisor

    3 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Full time

    Role Responsibilities Creating new and innovative forecast and capacity models to plan for future demand growth and channel shifts Identification and implementation of new technology for planning including the use development or procurement of effective workforce management software WFM and or other in-house systems Excel Forecasting volumes calls...

  • Planning and Scheduling Advisor

    3 weeks ago

    Chennai, India NTT DATA North America Full time

    Job Description Role Responsibilities: - Creating new and innovative forecast and capacity models to plan for future demand, growth and channel shifts. - Identification and implementation of new technology for planning, including the use, development or procurement of effective workforce management software (WFM) and or other in-house systems/Excel. -...

  • Lead Specialist, Scheduling/Planning

    6 days ago

    Chennai, Tamil Nadu, India KBR, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Title:Lead Specialist, Scheduling/PlanningLead Specialist, Scheduling/Planning

  • Master Scheduler

    2 days ago

    Chennai, Tamil Nadu, India Gainwell Technologies LLC Full time

    **Summary**: As an **Master Scheduler** at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of...

  • Master Scheduler

    6 days ago

    Coimbatore, Tamil Nadu, India Flowserve Corporation Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • Production Planner/scheduler

    1 week ago

    Mogappair, Chennai, Tamil Nadu, India Propel Valves Pvt Ltd Full time

    Mechanical Engineer with at least 3-4 years of experience preferably in the valve industry. Should have technical knowledge of valves and be well versed with quality standards. Will be in charge of production planning and follow-up with factory daily/weekly and achieve production targets. There will be some amount of involvement in co-ordination of...

  • Planning & Store Executive

    2 weeks ago

    Chennai, Tamil Nadu, India MAS Industries Pvt Ltd Full time

    **Position**: Planning and Store Executive **Industry**: Elevator Manufacturing **Location**: Kolapakkam, Porur, Chennai **Job Overview**: The Planning and Store Executive is responsible for managing inventory, procurement, and ensuring timely availability of materials for production. This role involves coordinating with production, purchasing, and...

  • Planning Store Executive

    6 days ago

    Chennai, Tamil Nadu, India MAS Industries Pvt Ltd Full time

    **Position**: Planning and Store Executive **Industry**: Elevator Manufacturing **Location**: Kolapakkam, Porur, Chennai **Job Overview**: The Planning and Store Executive is responsible for managing inventory, procurement, and ensuring timely availability of materials for production. This role involves coordinating with production, purchasing, and...

  • Planning & Store Executive

    2 weeks ago

    Chennai, Tamil Nadu, India MAS Industries Pvt Ltd Full time

    **Position**: Planning and Store Executive **Industry**: Elevator Manufacturing **Location**: Kolapakkam, Porur, Chennai **Job Overview**: The Planning and Store Executive is responsible for managing inventory, procurement, and ensuring timely availability of materials for production. This role involves coordinating with production, purchasing, and...

  • Planning Engineer

    7 days ago

    tamil nadu, India URC Construction (P) Ltd Full time

    🏗️ URC Construction (P) Ltd is HIRING!Title: Planning, Billing & Quality Engineers Industry: EPC Building ConstructionExperience: 3 – 7 YearsLocation: Chennai & VisakhapatnamQualification: B.E. / B.Tech in Civil Engineering🔹 Position: Planning EngineerRoles & ResponsibilitiesPrepare, monitor, and update project schedules using Primavera (P6) or...