Planning and Scheduler
7 days ago
1. MIS and Reporting Specialist
Job Summary:
We are looking for a detail-oriented and analytical professional to develop, maintain, and analyze reports that offer actionable insights in a BPO environment. The role is crucial to drive data-based decision-making and improve operational efficiency.
Key Responsibilities:
Design and automate reports covering KPIs such as SLAs, AHT, occupancy, etc.
Analyze data trends and provide performance improvement recommendations.
Collaborate with operations, workforce, and QA teams for reporting accuracy.
Maintain and enhance dashboards.
Perform root cause analysis on anomalies and performance issues.
Ensure data accuracy and integrity.
Create ad-hoc reports and support system integration initiatives.
Skills & Experience:
Bachelor's degree in relevant field
2-3 years in MIS/reporting, ideally in a BPO/call center
Proficiency in:
Advanced Excel (pivot tables, macros, Power Query)
Google Sheets, SQL
Power BI / Tableau / Google Data Studio
WFM Tools (Verint, NICE IEX, Genesys WFM, etc.)
CRM/ACD Platforms (Avaya, Five9, Salesforce, etc.)
Preferred Certifications:
Power BI, Tableau, Google Data Analytics
Lean Six Sigma (Yellow/Green Belt)
Excel or VBA Certification
Key Competencies:
High attention to detail, analytical mindset
Independent, deadline-oriented
Strong communication and stakeholder management
2. Reporting and Scheduling Specialist
Job Summary:
This role supports workforce optimization and performance management by handling scheduling, real-time adherence, and reporting to ensure SLA and productivity targets are met.
Key Responsibilities:
Create and optimize schedules based on forecasts
Monitor real-time performance and adherence
Generate reports on scheduling, productivity, KPIs, etc.
Analyze data to identify trends and present insights
Manage shift swaps, leave requests, and exceptions
Support planning and shrinkage management
Skills & Experience:
Bachelor’s degree in a related field
2-3 years in scheduling/reporting within BPO/contact center
Proficient in:
WFM tools (NICE IEX, Verint, Aspect, etc.)
Advanced Excel, Power BI / Tableau, Google Sheets
Google Data Studio, basic SQL
ACD/CRM platforms (Avaya, Salesforce, etc.)
Preferred Certifications:
NICE/Verint WFM, Tableau, Power BI, Excel Expert
Lean Six Sigma Yellow Belt
Key Competencies:
Strong accuracy and detail orientation
Analytical and problem-solving skills
Good time management and flexibility
Strong coordination and communication
Pay: ₹16,072.02 - ₹21,586.37 per month
Work Location: In person
Application Deadline: 27/07/2025
-
Lead Specialist, Scheduling/Planning
6 days ago
Chennai, Tamil Nadu, India KBR, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per yearTitle:Lead Specialist, Scheduling/PlanningLead Specialist, Scheduling/Planning
-
Master Scheduler
7 days ago
Chennai, Tamil Nadu, India Gainwell Technologies LLC Full time**Summary**: As an **Master Scheduler** at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of...
-
Associate Specialist, Scheduling/Planning
2 weeks ago
Chennai, Tamil Nadu, India KBR, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTitle:Associate Specialist, Scheduling/Planning2- 5 years of Experience with very good Oil & Gas and Offshore exposure especially in Home Office backgroundVery Good communication skillsVery good in Primavera P6 latest version and Progress Measurement SystemGood Excel and MS Office skills are required.Good in Data Analytics and Power BI ReportingProactive and...
-
Asset Planner
4 days ago
Chennai, Tamil Nadu, India Momentive Full timeJob Title: Asset Planner & SIOP Scheduler Summary: - Utilize systems (ERP) to plan production by asset thru demand for orders, safety stock and forecast. - Communicate changes, delays and lead collaborative effort to resolve with both short term and long-term approach. - Create firmed production plan for the planning time fence based on demand signals of...
-
Sr. Specialist I, Scheduling/Planning
2 weeks ago
Chennai, Tamil Nadu, India KBR, Inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTitle:Sr. Specialist I, Scheduling/PlanningShould be having experience around 15 yearsDUTIES AND RESPONSIBILITIES:Understanding scope of work and developing project scheduleLoading the resource and allocating the work hours as per the approved budgetEnsures the development of job progress monitoring system through schedulingDuties may include monitoring job...
-
Supply Planning
4 days ago
Chennai, Tamil Nadu, India Capgemini Full time**Your Role**: **In this role you will play a key role in**: - **Rolling out weekly / monthly production plans to the factory**: - **Managing Inventory at the optimum level - making sure that there is no non-moving or slow-moving FG as well as no stock outs at warehouse / consumer**: - **Experience in S&OP planning**: - **Defining stock policies & ensure...
-
Production Planner/scheduler
2 weeks ago
Mogappair, Chennai, Tamil Nadu, India Propel Valves Pvt Ltd Full timeMechanical Engineer with at least 3-4 years of experience preferably in the valve industry. Should have technical knowledge of valves and be well versed with quality standards. Will be in charge of production planning and follow-up with factory daily/weekly and achieve production targets. There will be some amount of involvement in co-ordination of...
-
Planning Engineer
7 days ago
Chennai, Tamil Nadu, India Sameera Lands And Constructions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesDevelop and maintain detailed project schedules (Primavera P6 / MS Project) for buildings and plot infrastructure.Coordinate with architectural, structural, MEP, and civil teams to ensure alignment of timelines and resource allocation.Track daily/weekly/monthly progress and update baseline schedules accordingly.Prepare look-ahead...
-
Planning Supervisor-rubber
2 weeks ago
Chennai, Tamil Nadu, India 2Kings Facilities & Technical Services Private Limited Full time**2+ years of experience** in production planning within the rubber manufacturing industry. - Strong knowledge of **ERP/MRP systems**, production scheduling, and supply chain management. - Develop and implement **production schedules** based on customer demand, raw material availability, and machine capacity. - Identify bottlenecks in production and suggest...
-
Telesales Executive
2 weeks ago
Chennai, Tamil Nadu, India Hr planning network Full time**Job Title: Telesales Consultant** **Responsibilities**: - Creating a positive brand Image /awareness of NowFloats to new prospective clients(SMEs). - Contact customers over the phone to offer or persuade them to purchase the services. - Explain advantages and features of service being sold to stimulate customer’s interest. - Explain products or...