Planning and Scheduling Advisor

3 weeks ago

Chennai India NTT DATA North America Full time

Job Description Role Responsibilities: - Creating new and innovative forecast and capacity models to plan for future demand, growth and channel shifts. - Identification and implementation of new technology for planning, including the use, development or procurement of effective workforce management software (WFM) and or other in-house systems/Excel. - Forecasting volumes calls/inventories and capacity planning to support the scheduling and optimizing of customer service representatives for a major call center with 100+ agents that handles 50000 calls per month. - Analyzing historical performance data to identify trends (associate behavior, call volume, activities, etc.) - Producing dashboards and presentations for senior leadership covering received volume, team performance, schedule adherence, handle times, and additional KPIs - Performing real time monitoring of the call representatives on call status and assisting reps with questions. - Assisting management with floorplan creation as well as determining desk moves on a regular basis. Required Skills: - 10+ years of experience in inventory management for back office and call center process. - Should have experience in forecasting and planning for health care process. - Strong experience in effective resource planning, Good knowledge of work force management tools. An in-depth understanding of manual forecasting methods and formulas. - Strong communication, collaboration and influencing skills to work with clients and senior leadership. - Previous examples of where you have managed projects end to end. The ability explain complex information in an easy to understand manner and generate buy-in from key stakeholders to further your department. - 3+ years of experience in a scheduling and forecasting role where you utilized workforce management principles, tools and reports to identify call center drivers and translate them into capacity/planning forecasts. - 3+ years in a role that required analytical skills including a thorough understanding of how to interpret business needs and translate them into scorecard/dashboards - 3+ years of experience using MS Excel that includes updating and creating spreadsheets, formulas, tables, formatting, advanced charting, graphics and pivot tables. About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

  • Planning And Scheduling Advisor

    3 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Full time

    Role Responsibilities Creating new and innovative forecast and capacity models to plan for future demand growth and channel shifts Identification and implementation of new technology for planning including the use development or procurement of effective workforce management software WFM and or other in-house systems Excel Forecasting volumes calls...

  • Margin Optimization Planning Advisor

    2 weeks ago

    Chennai, India Shell Full time

    **The Role**: **Job Purpose**: - The FPP Planning Advisor aids sites to deliver maximum value from margin optimization activities implementing planning and scheduling work processes, increasing staff competencies, assuring accurate representations in optimization and scheduling models (including gasoline blending). They provide deep expertise in the...

  • Planning and Scheduling Consultant

    1 week ago

    India ProClink Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Roles and Responsibilities:Candidate will be in leading role to thoroughly understand client requirements and expedite functional and technical design for the overall planning & scheduling solution; lead team of experienced and novice to deliver solutions meeting client expectations.Candidate must be well versed with Feedstock ranking (Indifference), Rolling...

  • Financial Advisor

    6 days ago

    Chennai, India STSK Controls and Automation Full time

    We need a C.A. person as financial advisor for our company. Atleast 5-7 years experience is mandatory. Accommodation will be provided. Salary will be discussed during the interview process. Kindly share your resume in whatsapp number 8110947821 Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Chennai,...

  • Planning and Scheduler

    4 days ago

    Chennai, Tamil Nadu, India Appmith Technologies Full time

    1.⁠ ⁠MIS and Reporting Specialist Job Summary: We are looking for a detail-oriented and analytical professional to develop, maintain, and analyze reports that offer actionable insights in a BPO environment. The role is crucial to drive data-based decision-making and improve operational efficiency. Key Responsibilities: Design and automate reports...

  • Lead Specialist, Scheduling/Planning

    7 days ago

    Chennai, Tamil Nadu, India KBR, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Title:Lead Specialist, Scheduling/PlanningLead Specialist, Scheduling/Planning

  • Project Planning

    6 days ago

    india QuEST Global Services Pte. Ltd Full time

    Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility.We are looking...

  • Service Advisor

    2 weeks ago

    Chennai, India Maansarovar Honda Automobile. Full time

    AUTOMOBILE SERVICE ADVISOR EXPERIENCE NEEDED FOUR WHEELER CARS SHOULD HAVE EXCELLENT CUSTOMER HANDLING SKILLS SHOULD HAVE 2 TO 5 YEARS EXPERIENCE AS SERVICE ADVISOR IN AUTOMOBILE DEALER OR SHOW ROOM HR +91-XXXXXXXXXX **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to commute/relocate: - OLYPMHIA TECH PARK BACK SIDE,...

  • Service Advisor

    2 weeks ago

    Chennai, India V3 Hyundai Full time

    We are Looking for a Service Advisor to Join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers listening to ther needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance betore maintenance is scheduled....

  • Shutdown scheduler

    2 weeks ago

    Bangalore, Karnataka, , India Excellence and Eminence LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a highly skilled Planning & Scheduling Engineer with strong experience in Oil & Gas plant operations and maintenance. The ideal candidate will be proficient in Primavera P6, SAP PM, and have expertise in developing integrated schedules, resource plans, and monitoring project execution timelines for shutdowns, turnarounds, and maintenance...