Service Advisor

3 days ago

Raipur Chhattisgarh, India Cafyo Pvt Ltd Full time

Job Description:
The Service Advisor is a key position within the automobile industry, acting as a liaison between customers and the service department. The primary responsibility of a Service Advisor is to ensure customer satisfaction by providing excellent service and guidance throughout the vehicle repair or maintenance process.

**Responsibilities**:

- Customer Interaction:

- Greet customers in a courteous and professional manner.
- Listen to customer concerns and accurately document vehicle symptoms or issues.
- Provide clear explanations of recommended services and associated costs.
- Keep customers informed about the status of their vehicle throughout the repair process.
- Service Recommendations:

- Conduct vehicle inspections and diagnostics to identify necessary repairs or maintenance.
- Consult service manuals and technical resources to determine appropriate repair procedures.
- Make service recommendations based on vehicle condition, manufacturer guidelines, and customer preferences.
- Prioritize and schedule repairs based on urgency and customer needs.
- Documentation and Administration:

- Create and maintain accurate service records for each customer visit.
- Document all services performed, including parts used, labor hours, and diagnostic findings.
- Prepare repair estimates and obtain customer approval before proceeding with work.
- Process service orders, invoices, and payments using dealership software systems.
- Customer Education and Satisfaction:

- Educate customers about preventive maintenance and recommended service intervals.
- Address customer questions or concerns with professionalism and empathy.
- Follow up with customers after service to ensure satisfaction and address any additional needs.
- Handle customer complaints or escalations in a timely and effective manner.
- Team Collaboration:

- Coordinate with service technicians and parts department to ensure timely completion of repairs.
- Communicate effectively with other service advisors and management to maintain workflow efficiency.
- Participate in team meetings, training sessions, and performance reviews as required.

**Salary**: ₹10,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 7415870848

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